The staff members can work on both training and testing for the following functions:
Registration
Payment
Back office
Scheduling
Appeals Registration & Scheduling (not hearings)
Refunds
Recertification verification
Credentials management
Staff members cannot work on all of the following. They must work on either training or testing, but not both:
Training Testing
Course Content Item Review & Selection
Course Development Item Writing
Classroom Teaching Proctoring Exams
Writing Course Quizzes Evaluating Item Parameters
Creating Examples Writing Item Scenarios
The general rule is that people involved in training cannot be exposed to the specific content of the test. This is to keep them from writing / designing / lecturing to the test, instead of to the general content to be mastered.