Index

The 17024 Compliance Handbook is being continually revised. Consequently, the following page numbers may not be accurate for the current version of the book. They are intended merely to give an indication of the content covered in the 17024 Compliance Handbook.

 

17024 12, Conformance to, 70Item Bank Security, 242
Abilities, 212Item Calibration, 85
Abusive language, 147Item Combination, 81
Accommodation Request Form, 129, 135, 149, 161, 167Item Difficulties, 86
Accommodations, 141Item Pool, 85
Acknowledgement of Receipt, 156Item Selection Criteria, 85
Activities Warranting Disciplinary Action, 100Job Analysis, 79
Ad Hoc Committees, 53Job Description, 174
ADA Accommodation Request, 135, 167Job Descriptions, 141
ADA Accommodations Request, 149JTA, 58
ADA Accommodations, 92Job Task Analysis, 58, 212
ADA, 117Job Description, 67
Add Calibrated Items To Exam, 83JTA Sample - Energy Auditor, 208
Add New Trial Items, 84Jury Duty, 144
Add To Item Pool, 83KR-20, 86
Add Trial Items, 82Language, 117
Administrative Assistant, 66Laws Applicable, 106
Admission Procedures, 120Laws Relevant to Certification, 204
Advisory Commission Authority, 53Laws Relevant to Certification, 36
Advisory Commission Composition, 47Location, 45
Advisory Commission Officers and Recorder, 49Logo Use, 104
Advisory Commission Responsibilities, 48Logo, Ownership, 104
Advisory Commission Review of Complaint, 95Logo, Permission for Use, 104
Advisory Commission Vacancy, 50Logo, Uses, 104
Advisory Commission Voting, 50Management Annual Review, 52
Agreements with Subcontractors, 69Management Internal Audit Review, 51
Align Test Items with Blueprint, 82, 84Management Involvement and Support, 51
Americans with Disabilities Act, 117Management System, 45
Analyze Beta Test, 82Management System Training, 142
Anchor Item, 85Manager Certifications, 66
Appeal Acknowledgement, 216Manager Operations, 66
appeal defined, 93Manager Site Operations, 66
Appeal Determination, 93Mark Use, 104
Appeal Review, 93Master List of Controlled Documents, 71
Appeal Submission, 93Medical emergency, 116
Appeal Submission, 217Medical Accommodations, 92
Appeal, Second Level, 94Monitor Initial Test Performance, 82
Appealing a Disciplinary Determination, 99Monitor Test Performance, 84
Appeals Board, 62No Membership, 80
Appeals Forms, 216Non-Assignability, 104
Appeals Policy, 125Non-Discrimination, 76, 114, 140
Appeals Process, 218Non-Transferability, 104
Appeals Register, 221Notification of Program Changes, 92
Appeals, 93New Hire Checklist, 139
Applicable Laws, 106Notification of Results, 123, 169
Applicant, 26Officers' Responsibilities, 67
Application Form, 128, 160Organization Chart, 64
Application Process, 114Our Workplace, 140
Application, 115, 128Ongoing Requirements, 126
Are We Ready?, 24Overview, 114
At-Will Employment, 140Panel Recommendation, 98
Audit Personnel, 89Performance Exams, 87
Audit Plan, 52Personnel, 64
Audit Results, 90Personnel Agreement, 176
Audit Trail, 86Personnel Records, 141
Audit, Prior Results, 89Personnel Responsibility Overview, 65
Auditors, 52Persons Authorized to Use Marks, 104
Authority for Disciplinary Action, 100Policies & Procedures, 141
Authority, 47Physical Abilities, 161
Benefits Website, 143Policy Forms, 177
Benefits, 142Policies In This Handbook, 140
Bereavement, 116, 144Postmark Deadlines, 115
Beta Test, 85Practical Examination, 120
Blueprint Sample, 207Preparing for the Examinations, 117
Blueprint, 79Preparatory Courses, 77
Calendar, 143Prerequisites, 161, 212
Cancellation / Fee Refund, 116Preventive Actions, 53
Candidate Application Statement, 130, 162Privacy of Individuals, 74, 241
Candidate Application, 160Privacy, 74
Candidate Confidentiality Agreement, 131, 163Proctor Conflict of Interest, 68
Candidate Fail Notification, 170Proctor Instructions, 68
Candidate Forms, 160Proctor Qualifications, 68
Candidate Identify Verification, 92, 242Proctors, 68
Candidate Pass Notification, 169Program Changes, Notification, 92
Candidate, 26Printed Exams, 87
CCompany Calendar, 143Program Complaints, 95
Certificate Information, 102Program Disputes, 95
Certificate Issuance Criteria, 102Program Fees, 78
Certificate Verification, 74, 241Program Finances, 78
Certificates, 102Psychometric Standards, 85
Certification Charter, 177Psychometrician, 66
Certification Director, 45, 46, 65, 70, 71, 90, 93, 95, 96, 97Public Notification, 103
Certification Mark, Ownership, 104Published Information, 91
Certification Mark, Permission for Use, 104PValue Standards, 85
Certification Marks, Use, 104Quality Assurance, 82, 84
Certification Schemes, 79Recertification, 212
Certification, Changing Scope, 59Recertification, 57
Change Action Request, 46Recertification Requirements, 211
Change Action Request, 179Recertification Notification Letter, 210
Change of Address, 134, 166Record Control Schedule, 72, 205
Changes in 17024, 25Records Control System, Scope of, 71, 205
Changes, 46Records Control, 71
Changing Scope, 99Records of Meetings, 51
Checklist, 139Records Retention Policy, 205
Code of Conduct, 212Re-examination Fee, 116
Code of Professional Conduct, 99, 125References Lists, 77
Code of Professional Conduct, 171References, 119, 141
Comment Acknowledgement, 223Registrar, 66
Comment Register, 224Reinstatement after Voluntary Lapse, 101
Comment Submission, 225Reinstatement Application, 232
Committees, 53Removal of Commission Members, 51
Communication to Stakeholders, 91Removal of Committee Members, 54
Complaint Acceptance, 96Replacement of Committee Members, 54
Complaint Acknowledgement, 95Required Competence, 212
Complaint Acknowledgement, 227Reporting, 102, 123, 169
Complaint Confidentiality, 97Required Elements of Scheme, 81
Complaint defined, 94Required Psychometric Elements, 85
Complaint Referral, 97Rescoring, 93
Complaint Register, 230Results, 102, 123, 169
Complaint Review Panel Members, 97Results -- Passing, 123
Complaint Submission, 96Retire Items From Exam Forms, 83
Complaint Submission, 228Retesting, 125
Complaints Against Candidates, 96Retirement Website, 144
Complaints Against Certified Persons, 96Return to Work, 144
Complaints Tracking, 96Review Panel Meetings, 97
Complaints, 94Retirement Plan, 144
Compliance with Scheme Change, 80Revise Test Items, 83, 84
Conduct a Beta Test, 82Revocation of Certification, 101
Conduct a Job Analysis, 79Revocation of Mark or Logo Use, 105
Conference Call, Advisory Commission, 50Role Overviews, 65
Confidentiality of Exam Instruments, 74, 241Rules of Conduct, 147
Confidentiality, 68, 74Rubric key security, 74, 241
Conflicts of Interest, 68Safety Rules, 144
Conformance to ISO/IEC 17024 12, 70Scaled Score Reporting, 84
Construct Equivalent Forms, 82Scheduling an Examination, 115
Content Outline, 117, 118Scheme, 56, 212
Controlled Document Maintenance, 71Scheme Change Compliance, 80
Cooperation in Investigation, 140Scheme Change Notification, 80
Corrective Actions, 53Scheme Committee, 79
Covenant Not To Compete, 153Scheme Committees, 54
Credentials, 26Scheme Components, 79
Damage to company property, 147Scheme Derivation, 81
Decision on Certification, 69Scheme Development Process, 81
Define Scope of the Exam, 79Scheme Forms, 207
Determination of Involvement, 95Scheme Publication, 80
Determine Scaled Score, 82Scheme Review, 81
Develop a Scheme, 79Scheme Update, 81
Develop Test Items, 81Scheme, Required Elements, 81
Diploma Sample, 123Scope, 45, 81, 114, 212, 213
Disabilities, ADA Accommodations, 92Scope Expansion, 23
Disability Accommodation Request, 233Scope Sample, 213
Disability Documentation of Need, 234Score Report, 124, 170
Disability Forms, 233Score Reporting, 102
disability, 76Scope of Document Control, 71
Disciplinary Action Authority, 100Second Level Appeal, 94
Disciplinary Action, 100Scoring key security, 74, 241
Disciplinary Actions, 100Secure Test Printing, 235
Disciplinary Review Panel, 97Security, 74
Discriminating Power, 86Security Breach, 75
Dishonesty, 147Security Forms, 235
Dismissal, 122Security Incidents, 240
Dispute defined, 94Security Log, 239
Disputes, 94Security of Exam Instruments, 74, 241
Document Access, 71Security of Individual Information, 74, 241
Document Control, 71Security Policy, 241
Documentation Of Disability-Related Needs, 136, 168Security, Item Exposure, 75
Documentation of Disability-Related Needs, 150Security, Internet, 75
Documentation of Eligibility, 129, 161Security, Proctoring, 74
Documentation, 45Security Specialist, 66
Documents, Records Defined, 71Set the Passing Score, 82
Drugs, illegal, 148Set The Passing Score, 84
Duplicate Certificate, 126Sexual harassment, 147
Eligibility Requirements, 129Sick Leave and Vacation, 142
Eligibility, 115Sexual Harassment Policy, 140
Emergency Contact Information, 154Signed Job Descriptions, 141
Employee Agreement, 152Smoking not allowed, 148
Employee Forms, 172Special Medical Accommodations, 92
Enforcement, 45Staff Review of Complaint, 95
equal opportunity, 76Stakeholders, Communications to, 91
Equivalent Forms, 84Standard Error of Measurement, 86
ESSA Leave, 145Standard Setting, 84
Evaluations, 141Standards Used to Develop Criteria, 215
Exam Administration Process, 86standing committees, 53
Exam Audits, 88Standing Committees, 53
Exam Criteria, 86Studying for the Examination, 119
Exam Development Process, 81Subcontractor Agreement, 248
Exam Development Security, 242Subcontractor Conflict of Interest Statement, 259
Exam Development Task Force, 59Subcontractor Definition, 69
Exam Form, 85Subcontractor Feedback Form, 260
Exam Formats, 117Subcontractor Forms, 248
Exam Instruments, Security, 74, 241Subcontractor List, 70
Exam Maintenance Process, 83Subcontractor Review, 70
Exam Preparation, 77Subcontractors, 69
Exam Rescoring, 93Subcontractors, Agreements with, 69
Exam Sites, 116Submission of a Complaint, 96
Examination Irregularities, 122Suspending Certification, 58
Examinee, 26Suspension, 98
Examiners, 66, 67, 68Suspension, 59
Explosives at work, 148Suspension, 98
External Security, 243Suspension of Certification, 101
Fairness, 76Suspension of Mark or Logo Use, 105
Fee Change Notification, 79Termination, 141
Fee Establishment, 78Test Administration Security, 243
Fees, 115, 116Test Delivery Security, 242
Findings, 52Test Security, 92, 242
Forms Equivalence, 86Top Management Defined, 51
Forms, 128, 149Testing Center Rules, 121
Funeral, 116Top Management Involvement, 51
Governance, 47Training, 78, 142
Guessing Parameter, 86Training Independence, 78
Hand Scoring, 126Training Log, 172
Handling of Tests, 122Trial Items, 85
Harassment, 147Unauthorized use of company equipment, 147
Hardship, 116Unexcused absences, 142
Health Insurance, 143Unsatisfactory work performance, 147
How Long Does Accreditation Take?, 25Use of the Certification, 126
HR website, 140Vacation, 142
Identity, 92, 242Vendor Definition, 69
Impartiality Threat Analysis Sample, 187Verification of Experience, 133, 165
Impartiality Threat Analysis, 180Verification of Certification, 103
Impartiality, 76Verification of Certificate, 74, 241
Inclement Weather, 122Verification of Experience Form, 133, 165
Incomplete Application, 116Volunteer Agreement, 244
Individual Information, Security of, 74, 241Volunteer Agreements, 50, 54
Insulting language, 147Volunteer Forms, 244
Insurance, Health, 143Weapons at work, 148
Interests of Committee Members, 198Weather, Test Delay, 122
Internal Audit Personnel, 89Web Security Sweep, 245
Internal Audit Plan, 199Website, 103
Internal Audit Progress - Corrective Action, 200Website Checklist, 246
Internal Audit Progress - Preventive Action, 202Welcome, 139
Internal Audit Purposes, 89What's Needed?, 24
Internal Audit Results, 90Why Accreditation, 23
Internal Audit Types, 89Withdrawal, 58, 98
Internal Audit, 52, 88, 89Web Forms, 245
Internet Security, 75Witness Duty, 144
IRT Item Criteria, 86